Infiniti Go FAQ

What authentication protocols are supported by Infiniti GO?
Infiniti GO supports all major built-in Infiniti authentication protocols, including Forms, Windows and SAML authentication. Please note that Windows authentication is not single sign-on, unless integrated via a third-party Mobile Device Management (MDM) system.

While custom authentication methods may work, they are not explicitly supported by Infiniti GO.

What is a Mobile Device Management (MDM) system?
A Mobile Device Management (MDM) system provides a set of tools for an enterprise to securely manage apps and data across different devices, usually including both company-provided and BYOD scenarios. MDM systems often support deployment, identity/authentication, upgrades and removal of apps and company data, typically adopting a containerized approach and encryption to keep managed data and apps separate from other data and apps on managed devices.

What devices and OS versions does Infiniti GO support?
Infiniti GO supports a wide range of Windows, Android and iOS devices including the following versions:

Windows 10 (version 1803) or newer
Android 5 or newer
iOS 10 or newer

How is Infiniti GO deployed to users?
This varies depending on the target operating system, and also whether an MDM solution is in place.
Windows – Infiniti GO for Windows can install directly on a suitable Windows PC by accessing the app package via their existing Infiniti Produce deployment. This is located at:
(ProduceURL)/client/infiniti.application

Android/iOS – You will be provided with the Infiniti GO apps as appropriate installation files ready to be deployed. For Android this can be as simple as copying the supplied APK file on a device and running it.

Typically, iOS and Android apps are either re-signed using a suitable developer certificate or packaged, and can be named and branded according to your requirements. With the repackaged version of the app, you are then free to deploy either via a public app store such as the Apple App Store or Android Play, or for internal deployments using an MDM solution.

How is cached data stored?
When you design an Infiniti form or dashboard that consumes data that can be cached on a device, it is queried when the app is online and performs a sync operation. That data is stored as a data table and is encrypted on the device automatically.

It is recommended that you consider how much data is needed to be accessed offline, and also whether sensitive data should be filtered based on who is logged in. Using the Auto Filter feature, cached data can be limited to only the relevant data by filtering based on the user’s identity.

When is data synchronised between Infiniti GO and the Infiniti web server? What data is included?
When the app is online, it will automatically trigger a sync in the background when users launch the app, or when a form is submitted. Synchronisation can also be manually triggered whenever the app is online via the menu.

The sync process looks for any form or dashboard changes, and retrieves new versions. It also checks data cache expiry to be refreshed. Finally, the sync pushes any submitted form answers to complete the submission process.

Does the Infiniti GO app need to match the connected Infiniti version?
Yes, while revision updates (e.g. 11.1.1 to 11.1.2) are unlikely to cause any issues, larger upgrades should be matched to the Infiniti GO release (e.g. 11.1.x to 11.2.x).

Does Infiniti GO support Bring Your Own Device (BYOD)?
Infiniti GO works with BYOD, though it is affected more by the deployment strategy and platform in use, for example the MDM or app store.