These docs are for v11.0. Click to read the latest docs for v31.

Interaction Log

The Interaction Log captures every key stroke and click made by the user during a form. This comprehensive data can be used to extract information often including (but not limited to).

If users successfully complete or drop off part way through a form
The point during a form at which users a dropping off
How long it takes users to complete questions, pages or the entire form.
The path a user takes through a form, for example do they take a logical forward path or do they go back and forwards to change or review answers.
If users save and resume the form at a later date

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Analytics Module
Only available in environments with the analytics module license

Records are added to the interaction log in batch asynchronously as the user makes their way through the form each containing the following fields

Field	Description	Examples
Log_Guid	An identifier that groups interactions from the moment a user open's a form. A new log_guid is generated each time a user opens a form including when they return to an in progress save and between workflow steps.	CF27B290-49ED-4A42-BF34-08109D6A1A8A
ControlID	An identifier for the control that is being selected or manipulated.	btnNextTop, fName_q2.2, btnSubmit, goToHome
FocusTimeUTC	The moment the user started the interaction.	2020-01-01 02:05:25.000
BlurTimeUTC	The moment the user finished the interaction. For controls such as buttons this will be the same as the focus time, whereas controls like text boxes this will be the moment the user left the control	2020-01-01 02:05:25.000
EventType	The type of event that occurred using the specified control.	pageOpen, dataGridSort LastUpdatedUtc, next
Page Title	The Page the control resides on.

As the interaction log is a capture of everything, records from are usually filtered to answer a specific question/populate a graph. Some inbuilt queries are provided to answer generic questions like drop-offs or average time spent on each page. See this article's sub articles for the specific queries available.

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Raw Interaction Log Data
To access the raw interaction log data the following query can be run against the Infiniti Database.
SELECT TOP(1000) [Log_Guid][Log_Guid]
,[ControlID]
,[FocusTimeUTC]
,[BlurTimeUTC]
,[EventType]
,[PageTitle]
FROM [Analytics_InteractionLog][Analytics_InteractionLog]
ORDER BY FocusTimeUTC DESC

All possible events are listed in the table below, where a control can do multiple things an event type is used to describe the specific event.

EventType	Description	Control/Occurs When
createNew	Open a new form	Form Open
openAssigned	Open an assigned task for the first time	Form Open
resumeSaved	resume an in progress item	Form Open
questionHelp	Clicked question help icon	All Question Types
questionOpenComment	Clicked open comments icon	All Question Types
buttonToggle	Changed a toggle buttons position to on/off	Multiple Choice Question
contentTxtSearch	Clicked into the search box of a content library text box	Content Library
contentOpen	Opened a content library item	Content Library
contentPreview	Previewed a content library item	Content Library
contentOpenDocument	Opened a content library docuemnt	Content Library
fetchData	Clicked the data search text box (usually after entering a filter)	Data Source
dataGridSort	Sorted a data grid column, includes the column name that was sorted	Data Source
dataGridSearch	entered the data grid search text box	Data Source
popupOpen	Opened a data Source pop up. Usually containing a table of data that required the whole screen.	Data Source
inkUpload	Upload an image to an Ink question.	Ink
inkClear	Clear the drawn content entirely within an ink question	Ink
inkEraser	Use the eraser within an ink question	Ink
inkZoomIn, inkZoomOut	Zoom the ink question in or out so it fills the entire screen, for easier editing.	Ink
save	Click save button	Produce
next, back	Went back or forwards within a form	Produce
submit	Submitted a form	Produce
pageAdd	User added a repeating page	Produce
pageDelete	Deleted a repeating page	Produce
pageDuplicate	Duplciated a repeating page	Produce
sectionChkRow	Selected a repeating section row	Produce
sectionAdd	Added a repeating Section	Produce
sectionDelete	Deleted a repeating Section	Produce
sectionDuplicate	Duplicated a repeating Section	Produce
sectionExport, sectionIMport	Import or export a section into or from a CSV file.	Produce
saveAnswerFileYes, saveAnswerFileNo	User makes a selection indicated whether to save an answer File	Produce Finish Page
answerFileDescription	User typing an answer file destiption	Produce Finish Page
	Typing in auto complete question	Data Source Auto Complete
	Typing into a filter field	Data Field
	Select Deselect a record	Data Source Multi Select
	Use the latitude text box	Geo Location
	Use the longitude text box	Geo Location
	Selected an option	Multiple Choice
	Click the home Button	Produce goToHome
	Click the logoff button	Produce logOff
	Click a Tab	Tab tabSelect
	Mouse into text box and compete	Text Boxes
	search for user to assign workflow to	last name and given name workflow
	click the search button for users	workflowUserSearch

Updated 1 day ago