Workflow - FAQ

Error - An expiry date has not been configured

This is an error message that comes up when trying to submit a form and the escalations are not configured properly.

This can happen if:

1. If an escalation has been added to the project, but a date for the escalation to trigger has not been configured.

2. If it's a reference and the referenced question hasn't resolved to a date (which should be handled with form validation).

Send Workflow Notification Emails to a Group

infiniti allows users to send workflow notification emails to all active users within the group selected.

To achieve this, in Design - Workflows, select the ‘Group’ radio button and select a valid group from the drop-down list. Refer to the following screenshot.

‘Group’ radio button is available in the ‘Send To' properties under the ‘Assignments’ tab of a state transition as shown in the above screenshot.

This process will send a workflow assignment notification to all users added to the selected group.

For example, consider the above screenshot in which ‘admin’ has been selected as a group. Workflow notification emails will be sent to each user(s) of the ‘admin’ group.

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Note

If no email has been entered in users’ profile, then will be no email will be sent.