Interaction Log
The Interaction Log captures every key stroke and click made by the user during a form. This comprehensive data can be used to extract information often including (but not limited to).
- If users successfully complete or drop off part way through a form
- The point during a form at which users a dropping off
- How long it takes users to complete questions, pages or the entire form.
- The path a user takes through a form, for example do they take a logical forward path or do they go back and forwards to change or review answers.
- If users save and resume the form at a later date
Analytics Module
Only available in environments with the analytics module license
Records are added to the interaction log in batch asynchronously as the user makes their way through the form each containing the following fields
| Field | Description | Examples |
|---|---|---|
| Log_Guid | An identifier that groups interactions from the moment a user open's a form. A new log_guid is generated each time a user opens a form including when they return to an in progress save and between workflow steps. | CF27B290-49ED-4A42-BF34-08109D6A1A8A |
| ControlID | An identifier for the control that is being selected or manipulated. | btnNextTop, fName_q2.2, btnSubmit, goToHome |
| FocusTimeUTC | The moment the user started the interaction. | 2020-01-01 02:05:25.000 |
| BlurTimeUTC | The moment the user finished the interaction. For controls such as buttons this will be the same as the focus time, whereas controls like text boxes this will be the moment the user left the control | 2020-01-01 02:05:25.000 |
| EventType | The type of event that occurred using the specified control. | pageOpen, dataGridSort LastUpdatedUtc, next |
| Page Title | The Page the control resides on. |
As the interaction log is a capture of everything, records from are usually filtered to answer a specific question/populate a graph. Some inbuilt queries are provided to answer generic questions like drop-offs or average time spent on each page. See this article's sub articles for the specific queries available.
Raw Interaction Log Data
To access the raw interaction log data the following query can be run against the SmartIQ Database.
SELECT TOP(1000) [Log_Guid]
,[ControlID]
,[FocusTimeUTC]
,[BlurTimeUTC]
,[EventType]
,[PageTitle]
FROM [Analytics_InteractionLog]
ORDER BY FocusTimeUTC DESC
All possible events are listed in the table below, where a control can do multiple things an event type is used to describe the specific event.
| EventType | Description | Control/Occurs When |
|---|---|---|
| createNew | Open a new form | Form Open |
| openAssigned | Open an assigned task for the first time | Form Open |
| resumeSaved | resume an in progress item | Form Open |
| questionHelp | Clicked question help icon | All Question Types |
| questionOpenComment | Clicked open comments icon | All Question Types |
| buttonToggle | Changed a toggle buttons position to on/off | Multiple Choice Question |
| contentTxtSearch | Clicked into the search box of a content library text box | Content Library |
| contentOpen | Opened a content library item | Content Library |
| contentPreview | Previewed a content library item | Content Library |
| contentOpenDocument | Opened a content library docuemnt | Content Library |
| fetchData | Clicked the data search text box (usually after entering a filter) | Data Source |
| dataGridSort | Sorted a data grid column, includes the column name that was sorted | Data Source |
| dataGridSearch | entered the data grid search text box | Data Source |
| popupOpen | Opened a data Source pop up. Usually containing a table of data that required the whole screen. | Data Source |
| inkUpload | Upload an image to an Ink question. | Ink |
| inkClear | Clear the drawn content entirely within an ink question | Ink |
| inkEraser | Use the eraser within an ink question | Ink |
| inkZoomIn, inkZoomOut | Zoom the ink question in or out so it fills the entire screen, for easier editing. | Ink |
| save | Click save button | Produce |
| next, back | Went back or forwards within a form | Produce |
| submit | Submitted a form | Produce |
| pageAdd | User added a repeating page | Produce |
| pageDelete | Deleted a repeating page | Produce |
| pageDuplicate | Duplciated a repeating page | Produce |
| sectionChkRow | Selected a repeating section row | Produce |
| sectionAdd | Added a repeating Section | Produce |
| sectionDelete | Deleted a repeating Section | Produce |
| sectionDuplicate | Duplicated a repeating Section | Produce |
| sectionExport, sectionIMport | Import or export a section into or from a CSV file. | Produce |
| saveAnswerFileYes, saveAnswerFileNo | User makes a selection indicated whether to save an answer File | Produce Finish Page |
| answerFileDescription | User typing an answer file destiption | Produce Finish Page |
| Typing in auto complete question | Data Source Auto Complete | |
| Typing into a filter field | Data Field | |
| Select Deselect a record | Data Source Multi Select | |
| Use the latitude text box | Geo Location | |
| Use the longitude text box | Geo Location | |
| Selected an option | Multiple Choice | |
| Click the home Button | Produce goToHome | |
| Click the logoff button | Produce logOff | |
| Click a Tab | Tab tabSelect | |
| Mouse into text box and compete | Text Boxes | |
| search for user to assign workflow to | last name and given name workflow | |
| click the search button for users | workflowUserSearch |
Updated over 4 years ago